BANK MANDIRI

THE SOLUTION

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We conducted broad-based internal and external research that resulted in the creation of a strategic framework known as Integrated Customer Management (ICM) which provides a unified articulation of analytics-driven customer journeys. ICM formed the blueprint of the RFP which was developed by us. Additionally, we developed the guidelines and conducted the RFP responses.

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THE OUTCOME

The bank entered commercial negotiations with the short-listed implementation vendor and the project was kicked-off. We signed on to provide business alignment and transformation advisory services based on the ICM blueprint.